Frequently Asked Questions
Everything you need to know about our organic, sensitive-skin friendly products.
Is Pai Skincare suitable for extremely sensitive skin?
Absolutely. We specialize in formulated solutions for sensitive skin. All our products are independently patch-tested and free from common irritants like synthetic fragrances, alcohol, and harsh detergents.
Are your products organic and vegan?
Yes, we are certified organic by COSMOS and all our products are registered with The Vegan Society. We are also proud to be Leaping Bunny certified cruelty-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and 5-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 90-day satisfaction guarantee. If a product isn't right for your skin, you can return it for a full refund or exchange within 90 days of purchase, even if it has been opened.
How should I store my Pai products?
To maintain the potency of our plant-based ingredients, store your products in a cool, dry place away from direct sunlight. Most products have a shelf life of 6 months once opened.
Do you offer samples before I commit to a full-size product?
We offer a 'Build Your Own Discovery Kit' which allows you to try travel-sized versions of our bestsellers to ensure they suit your skin before purchasing the full size.